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Telephone Services
CALLING FEATURE INSTRUCTIONS
Endeavor members with telephone service
have access to calling feature instructions. The instructions are a quick
reference guide to using Endeavor calling features. Click on the links below
to start browsing.
1
Three Way Calling
Connect with family and friends. This feature lets you turn
a two-way phone call into a three-way conversation or a three-person
conference call.
Instructions:
-
Depress the switch hook for about one second. This will
place the person you’re talking with on hold.
-
Listen for the dial tone then dial the third person you
want to join the conversation.
(You can use Speed Calling if you have this feature)
-
When the third person answers, you can talk privately
with this person before making the call a three-way conversation.
-
To make the call a three way conversation, depress the
switch hook for about one second to add the person you have on hold.
Your three way call is now underway.
Notes: If for some reason the call to the third
person is not completed, or if someone else answers the phone and the person
you desire to speak with is out, depress the switch hook twice to resume
your conversation with the person on hold.
To disconnect the third person:
-
Depress the switch hook for about one second. You’ll now
have only the original party on the line.
-
If either of the two people hangs up, you can continue
talking with the remaining party.
To disconnect completely:
If the number is busy or no answer:
-
Press the switch hook and release immediately.
You are now reconnected to your original party.
-
Press the switch hook again to cut off the ringing or
busy signal.
-
When you hang up the connection between the two
calls will be broken.
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2
Anonymous Call
Rejection
Rejects calls from persons that have their calling
information blocked. Callers must unblock their number in order to reach
you. Have security and peace of mind!
Instructions:
To activate:
To deactivate:
Notes: This feature is not available in all calling
areas. Call the business office at
1-800-922-6677 for details.
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3
Alternate Number
You will have two separate phone numbers for your single
line. Each number has a unique ring so you can know if your teen or someone
else in the house is being called.
Instructions:
Wait until the full ringing pattern is complete before
answering your phone, so you know which telephone number was dialed.
Each number will have a separate ring tone.
Notes:
The same distinctive ringing patterns of Alternate
Number are used with Call Waiting, so you can determine whether or not
to interrupt your current conversation to answer the incoming call.
These distinctive Call Waiting tones correspond to the distinctive
ringing patterns.
With Alternate Number, Call Forward operates in one
of two arrangements. Choose which arrangement you want when you select
Teen Service. Your options are:
Both telephone numbers (the main and secondary) are
forwarded when Call Forward is activated. The telephone number to which
you forward these calls does not receive the distinctive ringing
patterns, however. To use, follow the same procedures for Call Forward.
To change from one of the above arrangements to the
other, contact your local phone company.
Notes: Call the business office at 1-800-922-6677
to change from one of the above arrangements.
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4
Automatic Callback
Automatically redials a busy number until the line becomes
free for up to 30 minutes. Frees you to do something else while trying to
reach someone.
Instructions:
-
When you hear a busy signal, depress the switch hook and
release quickly. Listen for a special dial tone.
-
If you’ve already hung up, pick up the handset and listen
for a normal dial tone.
-
Press *66. On a rotary phone, dial 1166.
-
If the line is still busy, hang up. Your phone will check
the number for up to 30 minutes.
-
A special callback ring alerts you if the line becomes
free(some phones ring normally).
-
Pick up the handset to automatically place the call.
To cancel:
-
Depress the switch hook and release. Listen for a
special dial tone.
-
If you’ve already hung up, lift the handset and listen
for a normal dial tone.
-
Press *86. On a rotary phone, dial 1186.
-
Listen for a confirmation tone or announcement. Hang up.
Notes:
-
To restart the 30 minute clock, repeat steps 1 through
4.
-
Automatic Callback can check as many as 31 busy lines at
once. To know which call is being completed, you must subscribe to
Calling Number service.
-
Service does not work on 800 numbers, 900 numbers,
numbers outside the specified area, or on lines where Call Forward and
some other call services have been activated.
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5
Automatic Recall(*69)
Missed that last call? Call back the last party that
attempted to reach you with *69. This feature redials the last number
even if it is non-published.
Instructions:
-
Pick up the handset and listen for a normal dial
tone.
-
If you’re already on the phone and ignored a call
waiting tone, depress the switch hook and release quickly.
-
Press *69. On a rotary phone, dial 1169. Your call will go
through like a normal call.
To cancel:
Notes:
-
In some areas, after you dial *69 a voice will give
you the phone number of the call you missed and ask if you want to
use the Automatic Recall feature. Follow the voice instructions.
-
Does not work on 800 numbers, 900 numbers, numbers
outside the specified service area, or lines using Call Forward and
some other call services.
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6
Call
Forward
When you are away from your home, your calls can be
automatically sent to you. With Call Forward, there is no need to
leave messages about where you are or reveal any forwarding numbers.
Instructions:
To forward your calls:
-
Lift the handset and listen for the dial
tone.
-
Dial 72# (On rotary phones, dial 7-2 and wait four
seconds.)
-
Again, listen for the dial tone.
-
Now, dial the number where you want your calls to be
forwarded. (You can use Speed Calling codes if you have this
feature.)
-
The Call Forwardfeature is in effect when
someone answers at the forwarding number.
Notes: If there is
no answer at the following number, or the
line is busy, hang up the phone and repeat the steps above. If you do so
within two minutes, you'll hear two "beeps," meaning your Call Forward
feature is now working. Once you've activated Call Forward
your phone will make one short ring each time a call is forwarded. You
can only make outgoing calls from this phone. If you wish to change the
number to which your calls are being forwarded, just deactivate the
feature (See below), then follow the steps above to forward your calls
to a new number.
To deactivate Call Forward:
-
Lift the handset and listen for the dial
tone.
-
Dial 73# (On rotary phones, dial 7-3 and wait four
seconds.)
-
Listen for two beeps, then hang up. The feature is
no longer in effect, and calls will ring on your phone.
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7
Call
Forwarding Remote Access
No more missed calls. Forward calls to any local or long
distance number where you can be reached. Remote Access, Long Distance
charges may apply.
Instructions:
To gain remote access for Call Forwarding:
-
Dial the dedicated access number
provided by your local telephone company, including any
prefix digits and area code that may be required.
-
Dedicated access number: XXX-9050.
(XXX = your exchange prefix)
-
Listen for the line to ring, then wait
for the special dial tone.
-
Dial your 7-digit telephone number that
has the Call Forwarding feature. (generally,
your home or home business telephone number)
-
Immediately after completing the above
step, dial your Personal Identification Number (PIN), given to you by your
local telephone company.
-
Listen for the special dial tone. You’re
now ready to activate or deactivate Call Forwarding.
To activate (after gaining remote access):
-
Dial *72 and listen for the special dial tone.
-
Now, dial the number where you want to forward
your calls.
-
Wait for a confirmation tone, then hang up. Call
Forwarding is now in effect.
To deactivate (after
gaining remote access):
To change the forwarded
number:
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8
Caller ID
After the first ring, the telephone
number of the person calling you will automatically appear on your
display screen. You
need to have a telephone set that has Caller ID in order for this
feature to work.
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9
Call Waiting
On the phone and expecting another call? Put the first
caller on hold while answering the incoming call. Don’t miss important
calls because your line is busy!
Instructions:
.
If you don’t answer the second call within 10
seconds, another beep reminds you it’s still waiting.
The second
caller hears only the normal ringing tone.
To answer the second call:
(cordless
phones may use the "flash" button) for about one second to
place the first call on hold.
You are now connected with the second caller.
To alternate between calls:
Each of your conversations is private and
cannot be heard by the other caller.
To end either call:
-
Hang up.
-
Your telephone will ring.
-
When you answer, you’ll be connected with the
other caller. The call you disconnected will no longer be on the
line.
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10
Distinctive Ring
Program up to 32 important phone numbers on your phone.
You will hear a distinctive ring when those numbers call you.
Instructions:
-
Listen for a dial tone.
-
Dial *61 and listen for an announcement telling you
whether the feature is currently on or off.
-
Follow the voice instructions and dial 3 to turn the
feature ON (if it is currently off),
or turn the feature OFF. (if it is
currently on)
To add the last caller to
your VIP list:
To hear the phone numbers
on your list:
To add a number to your
Distinctive Ring list:
To remove a number from
your list:
-
Press * and follow the voice instructions to
remove any or all of the numbers. To hear instructions again,
press 0.
When someone calls:
-
If the call is from someone on your VIP list,
you'll hear a special ring. All other calls will have a normal
ringing pattern.
-
If you have Call Waiting and get a call from a
number on your list while you're on another call, you'll hear a
special Call Waiting tone. All other calls are signaled by a
normal tone.
Notes:
-
You may press 1,0,#, or * at any time rather than
waiting for the voice instructions.
-
The list you create here is separate from any other
lists you may be using for Selective Call Acceptance, Selective Call
Forwarding, and similar services.
-
List may have up to 32 numbers.
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11
Long Distance Block
Do not use a cordless telephone to set or change a PIN.
To set PIN:
-
Pick up the handset and listen for dial tone.
-
Press *97.
-
Press 0000
-
Enter your 4-digit PIN.
-
Listen for
confirmation tone...then hang up.
-
Steps 1 through 5 must be repeated within 30
seconds to set.
To change PIN:
-
Pick up the handset and listen for dial
tone.
-
Press *97.
-
Enter old 4-digit PIN.
-
Enter new 4-digit PIN.
-
Listen for confirmation tone...then hang up.
-
Steps 1 through 5 must be repeated within
30 seconds to set.
To use Per
Call 1 +
Blocking:
Per Call 1 + Blocking service allows a subscriber to
restrict the use of their telephone for 1 + long distance calling. Long
distance calls can only be placed by persons knowing the correct 4-digit
Personal Identification Number (PIN).
Instructions:
·
Pick up the handset and listen for dial
tone.
· Press
#.
Notes:
· This
feature is not compatible with Super Speed Calling.
· This
feature requires tone dial service.
To use Bulk 1 +
Blocking:
To activate 1 + calls
(To allow calling):
· Listen for the dial tone.
· Press *94.
· Enter your 4-digit PIN.
· Dial 0007.
· Listen for confirmation.
To deactivate 1 + calls
(To block calling):
· Listen for the dial tone.
· Press *94.
· Enter your 4-digit PIN.
· Dial 0003.
· Listen for confirmation.
Notes:
· All long distance calls will be blocked until
deactivation code is removed.
· This service requires tone dial service.
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12
Selective Call Acceptance
Create a list of up to 32 phone numbers from which a
call may be accepted. When activated, only phone numbers on your list
ring through.
Instructions:
-
Listen for dial tone and dial *64.
-
Listen for an announcement telling you whether the
feature is currently ON/OFF. The recorded voice will tell you how
many (if any) numbers are
currently stored on your list.
-
Follow the voice instructions and dial 3 to turn the
feature ON (if it is
currently off), or turn the feature OFF
(if it is currently
on).
To add the last caller to
your acceptance list:
To hear the phone numbers
on your list:
To add a number to your
list:
To remove a number from
your list:
When someone calls:
-
When your service is turned ON, you'll receive
calls from those on your acceptance list.
-
Callers who are not on your list will
simply hear an announcement that you are not accepting calls at
this time.
Notes:
-
You may press 1, 0, #, or * at any time rather than
waiting for the voice instructions.
-
The list you create here is separate from any other
lists you may be using for other calling features or services.
-
Your acceptance
list may hold up to 32 numbers.
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13
Selective Call Forwarding
Selective Call Forwarding allows you to choose which
calls to be forwarded. Routes up to 32 important callers to an alternate
phone number.
-
If the service is turned ON, and the caller is on
your forward list, the call will be re-routed to your "forward-to"
number. If the caller is not on your forward list, the call will
ring at your home as usual.
Instructions:
-
Listen for the dial tone and dial *63.
-
Listen for an announcement telling you whether the
feature is currently on or off.
-
Follow the voice instructions and dial 3 to turn the
feature ON (if it is currently off),
or turn the feature OFF
(if it is currently
on).
To
add the last caller to your forward list:
To
enter your "Forward-to" number:
-
The first time you turn on the service, you'll
be asked to enter the number you'd like your special calls
forwarded to. From then on, the system will simply remind you of
the current "forward-to" number.
-
If the current number is correct, dial 1.
-
If you wish to change the current "forward-to"
number, dial 0 and then follow voice the instructions.
To
hear the phone numbers on your list:
To add a number to your
list:
To remove a number from
your list:
When someone calls:
-
When your service is turned ON and the caller is
on your forward list, the call will be re-routed to your
"forward-to" number. If the caller is not on your forward list,
the call will ring at your home as usual.
Notes:
-
You may press 1, 0, #, or * at any time rather than
waiting for the voice instructions.
-
The list you create here is separate from any other
lists you may be using for other calling features or services.
-
Your acceptance
list may hold up to 32 numbers.
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14
Selective Call Rejection
Blocks up to 32 unwanted calls from disturbing you. The
caller gets a recorded message.
Instructions:
To
add the last caller to your rejection list:
To hear the phone numbers
on your list:
To add a number to your
list:
To remove a number from
your list:
Notes:
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15
Voice Mail
Mailbox setup:
-
Dial
XXX-9020. (XXX- The
prefix of your phone number)
-
Enter your Mailbox Number.
(phone number, area code first)
-
Enter the default password - 0000, then the pound
sign (#).
-
From the Main Menu press 9 to enter Mailbox setup.
Options in Mailbox setup menu:
Press 1 - Greeting options.
Press 4 - Record your greeting.
Press # - End recording function.
Press 1 - Listen to greeting.
Press 2 - Save greeting. Greeting must be saved
to be activated.
Press 3 - Delete greeting.
Press 4 - Re-record greeting. Then follow steps
3-7 again.
Press* - Return to mailbox setup.
Enter new password, followed
by the # key.
(This password is any series of up to 16 digits you choose.
You will be unable to access your mailbox without this password,
so be sure to choose one that is easy for you to remember.)
To verify, enter your password again, followed
by the # key.
-
Press 3: Notification
options. (Optional)
-
Press 4: Auto login
enable/disable. (Automatically enabled)
-
Press *: Return to Main
Menu.
Accessing your Mailbox:
If calling from your home
phone:
Press 1 to listen to your messages. OR
Press 9 to set up your Voice Mail box.
If calling from a remote phone:
-
Dial xxx-9020. (phone
number, area code first)
-
Enter your Mailbox Number. (Phone number)
-
Enter your 4-digit password followed by #.
-
Follow the prompts.
Accessing your Sub-Mailbox:
-
Follow steps 1 & 2 from "Accessing your mailbox.
-
Enter your Sub-Mailbox number. (If
you are the group administrator and wish to record a group greeting,
press * to access the group greeting menu. A voice prompt will guide
you through those steps.)
-
Enter your password followed by the # key.
To retrieve messages:
Press 1 - New messages.
Press 2 - Saved messages.
Press * - Return
to Main Menu.
Press 1 - Play or replay message.
Press 2 - Save message and go to
next.
Press 3 - Delete message and go
to next.
Press 4 - Save message as new.
Press 5 - Reply to a message.
(optional)
Press 6 - Forward message.
(optional)
Press 7 - Skip back three
seconds.
Press 8 - Pause or continue
message.
Press 9 - Skip forward three
seconds.
Press * - Return to main menu.
Changing number of
rings before pick-up:
Voice Mail Summary:
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